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Monday, December 5, 2022

Service Executive at Stresert Services Limited

StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved.

Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competencies to proffer the needed solutions.

Applications are invited from interested and qualified candidates to apply for Service Executive at Stresert Services Limited

Job Specifications:

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Job Description:

A Customer Service Executive will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

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Qualifications and Requirements:

  • Proven customer support experience or experience as a Client Service Representative
  • HND in Secretarial Studies (Office Technology & Management) and other related courses with minimum of an Upper Credit
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Numeracy and data analytics skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be a Male for gender balance
  • Age: Not more than 27 years

Salary

Monthly Take Home– N85,000    

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Method of Application

Interested and qualified candidate for “Service Executive at Stresert Services Limited” should forward their CV to: outsourcing@stresert.com using the position as subject of email. (Tip: Learn how to write a Professional CV)

Deadline: March 20, 2022

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