Outsource Africa is a leading recruitment agency based in Lagos, Nigeria. We are specialists in recruiting talents and understand the effort it takes to find the right talent.

From our screening/ profiling of candidates to final selection, we are with you every step of the way.

Applications are invited from interested and qualified candidates to apply for the role of IT Support Assistant at Outsource Africa.

Job Specifications:

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Job Description:

  • Ensures the IT systems runs smoothly (reliable, quick and stable), based on the chosen IT Infrastructure with all its layers (Head office, store network and DC)
  • Offers first level IT support and solves urgent and non-urgent tech problems Documents all relevant end-user identification information, including name, department, contact information and nature of problem
  • Performs hands-on fixes at desktop level, including installing and upgrading software, implementing file backups and configuring systems applications
  • Prioritizes and schedules the reported IT problems for solving it structurally and back tests the solution
  • Implements IT infrastructures (server, ERP system, applications, networks, workstations, etc.)
  • Ensures effective and secures data storage Registers reported IT issues (ticket management) accurately to find structural solutions to avoid the same kind of IT problems
  • Contributes to the ongoing development of the IT systems and equipment in accordance with the assigned budgets.
  • Renders basic in-house IT support
  • Maintains the IT infrastructure of the organization by ensuring all systems are up-to-date
  • Manages & maintains backups of data (at all level SO, DCs, stores, cloud, onsite & offsite).

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Qualifications and Requirements:

  • BSc. degree in Information Technology, Information management or a related field
  • Proven experience in IT customer service/and or help desk environment Competencies:
  • Advanced ICT knowledge, critical thinking and strong technological analysis Strong knowledge of Windows Office, ICT platforms, computer devices and peripheral operations
  • Strong knowledge of networks and the installation Knowledge of working with remote access tools
  • Accurate, disciplined and anticipative
  • Add value to the organization and its development
  • Communication and interpersonal abilities
  • Energy, drive and a strong can-do attitude.

Salary Range: ₦50,000 – ₦100,000/month

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Method of Application

Interested and qualified candidates should forward their CV to: engage@weoutsourceafrica.com using the position as subject of email. (Tip: Learn how to write a Professional CV). 

Deadline: April 2, 2023

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