Support Officer at Ecobank Nigeria

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Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).

The Federation of West African Chambers of Commerce promoted and initiated a project to create a private, regional banking institution in West Africa. In 1984, Ecopromotions S.A. was incorporated. Its founding shareholders raised seed capital for feasibility studies and promotional activities leading to the creation of ETI.

Applications are invited from interested and qualified candidates to apply for the role of support officer at Ecobank Nigeria.

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Officer, Application Support

Job Specifications:

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Job Description:
  • The other application Support Team is responsible for performing operational support duties of these applications: Kastle, Calypso, HRhub, CRM, Eximbills, Moodys, e-statements/e-alerts, E[1]learning (VBI), EJournalDB, Taleo, SAGE, AIMS, ETES, CreditPlus, SYSAID, Prime, EDC-Suite, Ariba. 
  • The incumbent will assist the Applications Operations Manager as directed; provides a full range of professional, technical, and general support to internal customers and external customers; will perform customer setups; respond to telephone and e-mail inquiries; monitor product usage and system operation; resolves problems within given authority. Help in the coordination and support of audits and examinations. Perform a variety of routine daily tasks; review reports, prepare correspondence; and participate in special department projects.

The incumbent is to own all aspects of production management for the following applications: 

  • Kastle (2) Calypso (3) HRhub (4) CRM (5) Eximbills (6) Moodys (7) E-statements (8) E-alert (9) E-learning (VBI) (10) E-journal (11) Taleo (12) SAGE (13) AIMS (14) ETES (15) CreditPlus (16) SYSAID (17) Prime (18) EDC-Suite (19) Ariba.
  • Providing 24 x 7 production support coverage on a rotating basis with primary hours being Mon–Fri 5:30 AM-10:00 PM GMT (Weekends required on a rotational basis).
  • Proactively manage, measure and track customer support cases to ensure their timely resolution.
  • Provide timely status updates, root-cause analysis and resolution strategies.
  • Recognize and resolve systemic issues to prevent them from repeating.
  • Document, track, and support compliance with Service Level Agreements.
  • Actively contribute to Knowledge Database to ensure that it is up to date.
  • Ensure SYSAID Ticket is accurate and regularly updated (statuses, owners, root cause, resolution details and other relevant information.
  • Document controls and develop procedural and training materials and workflows for applications stated above.
  • Develop proactive processes designed to alert/eliminate issues before they escalate in priority or business impact.
  • Identify areas where efficiencies can be gained using proactive approach through collection and analysis of metrics.
  • Coordinate and perform implementation steps as prescribed in documented plans for system changes, upgrades, installations, and outages and follow all change management guidelines.

Professional Development 

  • A willingness and capacity to become better equipped to perform job responsibilities by transferring new knowledge and skills gained through training and personal research efforts to the workplace 

Communication Skills

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  • Facilitates team and client meetings effectively.
  • Delivers engaging, informative, well-organized presentations.
  • Understands how to communicate difficult/sensitive information tactfully.

Technical Understanding

  • Broad understanding of Application components and sub systems.
  • Good overview of System Architecture.
  • Possesses general understanding in the areas of systems, applications, and system design.
  • Understands Internet, Intranet, Extranet and client/server architectures.
  • General overview of emerging Technologies and cloud-based services.

Organizational Compliance

  • Ensure adherence to correct identification procedures and confidentiality of information hat conform to the requirements of the Ecobank when accessing customer details.
  • Ensure sound operational knowledge of Financial regulatory requirements including (but not limited to), Financial Services Act.
Qualifications and Requirements:
  • University degree in Computer Science or Engineering
  • A degree in Science or Social Science with minimum of 2 years’ experience on same job

Specific Job skills

  • Ability to actively drive problems to resolution.
  • Ability to create and drive a strategy to address customer issues.
  • Ability to own issue resolution, root cause analysis and remediation.
  • Sound decision making and critical thinking skills.
  • The ability to mentor and coach team members.
  • Expert organization and prioritization skills
  • Strong overall knowledge of browsers and internet technologies including web server technologies such as MS IIS, Weblogic
  • Familiarity with online banking applications accessed via browser and mobile (phone and/or tablet) channels.
  • Familiarity with networking concepts and components (firewall, router, switch etc.)
  • Familiarity with software development life cycle, code management concepts and release best practices.
  • Familiarity with mobile voice and data technologies.
  • Understanding of database concepts and function (e.g., SQL query)
  • Knowledge of Microsoft Server Operating Systems (Windows Server 20XX)
  • Ability to develop thorough knowledge of supported applications and understanding of how application functionality relates to the underlying platform technologies.
  • Awareness of Security issues pertaining to web-based applications.
  • Ability to concisely document and communicate problem/resolution and information/action plans.
  • Demonstrate the ability to always remain calm and professional and especially in escalated situations.
  • The ability to credibly communicate technical detail regardless of level of expertise.
  • Ability to work a flexible schedule, night shift, swing shift, weekend shifts and holidays may be required.


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Investment Associate

Job Specifications:

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Job Description:
  • The role will be responsible for executing businesses in the areas of project finance, mergers & acquisition, debt capital markets and structured finance of the assigned hub and assisting in the management of Corporate Finance client relationships and files.
  • The incumbent will work in the Anglophone/Francophone hub to execute investment banking transactions.
  • The incumbent will be frequently requested to provide financial reliable information and analysis.

Key Responsibilities

  • Prepare pitch books, proposals, term sheets, mandate letters, memorandums, teasers, and marketing materials.
  • Assist the Coverage bankers in marketing as and when required.
  • Undertake advanced financial analysis and modelling using Excel or other tools, where required.
  • Assist in due diligence and execution of transactions.
  • Assist and support in transaction structuring.
  • Develop a knowledge of specific sectors over time.
  • Developing relationships with clients including gaining a good knowledge of the client’s businesses, economic drivers, market and sector requirements in order to ensure advice is relevant and commercial.
  • Source, establish market inference and interpret market data/information using valuation methodologies. 
Qualifications and Requirements:
  • Minimum experience of 4-6 years in Investment Banking / Private Equity 
  • Bachelor’s/Master’s Degree in Banking, Finance, Economics, or related field

Skills, Capabilities & attributes

  • Superior written and oral communication skills
  • Proficient in all Microsoft Office Tools
  • Numeracy skills
  • Attention to details.
  • Good presentation skills
  • Good interpersonal skills and ability to work in a team. 
  • Highly motivated
  • Strong valuation skills
  • Strong analytical, quantitative, problem-solving skills


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Method of Application

Interested and qualified candidates should apply by clicking on the BUTTONS below.


Officer, Application Support


Investment Associate

Deadline: May 19, 2023

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