Support Officer at SeamlessHR Limited

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This place contains the FIRST PARAGRAPH…

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Their eponymous product suite is a robust, cloud-based, end-to-end HR software that helps businesses manage their entire human resource processes from hire to retire. It caters to various companies, from SMEs with fewer than 100 employees to large enterprises with over 10,000 employees.

Applications are invited from interested and qualified candidates to apply for the role of Support Officer at SeamlessHR Limited.

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IT Support Officer

Job Specifications:

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Job Description:
  • We are seeking a highly motivated and technically skilled IT Support Officer to join our dynamic team.
  • The IT Support Officer will play a critical role in supporting our People & Culture team in maintaining hardware systems and providing technical assistance to users.
  • The ideal candidate is a proactive problem-solver with a strong technical aptitude and excellent communication skills

Responsibilities:

  • Install, configure, and maintain hardware and software systems such as Google Chrome, Microsoft Teams, printers, and other network devices. 
  • Troubleshoot hardware and software issues, identify root causes and implement effective solutions in a timely manner. 
  • Provide technical support and guidance to employees regarding software applications, and general IT inquiries. 
  • Assist the Information Security team with security software installation, user management, and data backup procedures. 
  • Conduct regular laptop audits to ensure compliance with security protocols and industry standards. 
  • Collaborate with cross-functional teams to implement IT projects, upgrades, and system enhancements. 
  • Maintain accurate documentation of procedures, configurations, and troubleshooting steps. 
  • Stay updated on emerging technologies, industry trends, and best practices in IT support. 
  • Assist in asset management, including inventory tracking, procurement, and secure equipment disposal. 
  • Take on other tasks as assigned by your line manager. 
  • Apply and promote  SeamlessHR culture and core values at all times. 
  • Undertake ad hoc duties as agreed. 
Qualifications and Requirements:
  • Bachelor’s degree in Computer Science, or a related field from a reputable university. 
  • Proven experience in IT support or related roles. 
  • Strong knowledge of hardware, software, networking, and operating systems. 
  • Proficient in troubleshooting technical issues and providing timely resolutions. 
  • Familiarity with network administration and security principles. 
  • Excellent communication and interpersonal skills. 
  • Strong analytical and problem-solving abilities. 
  • Ability to work independently and collaboratively in a fast-paced environment. 
  • Highly organized with excellent attention to detail.

Seamstar Persona:

To successfully become a Seamstar, you will have to: 

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  • believe in our vision and mission; 
  • be smart and result-oriented; 
  • be honest; 
  • be respectful; 
  • be a good communicator; 
  • be kind, yet firm when necessary; 
  • be a good team player; and 
  • know how to have fun and be willing to partake in team-bonding activities. 

Benefits

  • Competitive salary. 
  • On-site recreational/work-out facilities. 
  • Tea/coffee whenever you work at the office. 
  • Airtime allowance. 
  • Career growth opportunity. 
  • An opportunity to play an important role in building one of the top SaaS start-ups in Africa.


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Information Security Auditor

Job Specifications:

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Job Description:
  • As an Information Security Auditor, you will be responsible for managing the audit and internal control function in the company across processes, technologies, tools, and systems to ensure compliance, and other security metrics as established by management.
  • You will work in the Information Security Department in support of organizational information/data security, IT systems and their components.

Responsibilities

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  • Collaborate with key stakeholders to establish an effective information security audit program aligned with organizational objectives and security requirements which includes the planning, execution and reporting of security audits and assessments according to scheduled timelines and cycles.
  • Writing technical reports that analyze/interpret audit results.
  • Stay updated to ensure compliance with applicable laws and regulations.
  • Perform detailed information technology assessments and audits on infrastructure, tools, and systems.
  • Responsible for performing and providing independent internal review, audits, and testing of controls and information systems.
  • Collaborate in the preparation of assessment deliverables – Security Control Assessment Report, Security Risk Assessments, etc.
  • Interact with management, and required stakeholders during audits on scoping, controls, identification, and execution of testing plans.
  • Plan, execute and report on information technology, privacy, and operational reviews to identify business, privacy, security, compliance, information technology and regulatory risks.
  • Perform other job-related duties as required.
  • Excellent communication and teamwork skills.
  • Critical analysis and inquisitive nature.
  • Participate in information security related implementations and projects.
  • Apply and promote SeamlessHR culture and core values at all times.
  • Undertake ad hoc duties as agreed.
Qualifications and Requirements:
  • Attention to details.
  • Must be proactive and curious.
  • Strong communication skills.
  • Good team player.
  • Creative problem solver.
  • Good listener.
  • Independence and ownership of tasks.

Functional/Technical Requirements:

  • BS or MS degree in Management Information System (MIS), Computer Science, Cybersecurity, or another related program
  • Two or more years audit/system control experience including at least one year of information security audit experience.
  • Evidence of project and program management experience
  • Working knowledge of risk assessment, security compliance criteria, best practices, policy and procedure review, gap analysis, and risk assessments.
  • ISO27001 Lead Auditor, CISA certification or other related IS audit oriented.
  • Experience with Service Organization Control (SOC) audits is a plus.
  • Understanding of information security and data protection standards/frameworks such as
  • ISO27001, GDPR, NDPR, CIS etc.
  • Knowledge of technologies, networks, cloud, systems, and tools with information security considerations.

Seamstar Persona:

  • To successfully become a Seamstar, you will have to:
  • believe in our vision and mission.
  • be smart and result-oriented.
  • be critical and analytical.
  • be creative with audit functions.
  • be a good communicator.
  • be able to collaborate across departments and teams.
  • be kind, yet firm when necessary.
  • be a good team player.
  • know how to have fun and be willing to partake in team-bonding activities.

Benefits

  • Competitive renumeration.
  • On-site recreational/work-out facilities.
  • Tea/coffee whenever you work at the office.
  • An opportunity to play an important role in building one of the top SaaS start-ups in Africa.


Go to Method of Application


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Method of Application

Interested and qualified candidates should apply by clicking on the BUTTONS below.


IT Support Officer


Information Security Auditor

Deadline: August 16, 2023

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