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Tuesday, September 27, 2022

Latest Vacancies at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed.

The Ikeja Electric (IE), Nigeria’s largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria

Applications are invited from interested and qualified candidates to apply for Vacancies at Ikeja Electricity Distribution Company (IKEDC)
 

Job Specifications:

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Job Description:
  • Overall responsibility for daily customer service and other service related requests.

Role Accountabilities

  • Ensure technical and commercial feasibility checks and customer account number authentication.
  • Assist customer service lead for final authorization of new service applications acceptance, rejection; estimate requirement for establishing / updating landlord agreement.
  • Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
  • Assist in Carry out any other duties as requested by the Head Department of the company
  • Daily allocation of new customer service / load change / name change / address change applications to officers and technician.
  • Daily control of inward and outward application and customer complaints.
  • Take final decision on customer application estimate, rejection or approval.
  • Monitor daily site visits and estimate preparation, including technician / offer productivities.
  • Conduct special site visits based on requirement.
  • Manage customer application status update and required customer communication.
  • Ensure customer application are timely processed.
Qualifications and Requirements:
  • This role requires a First Degree or its equivalent Diploma qualification
  • Requires between 3 – 5 years relevant work experience with advanced/ extensive knowledge.

Skills and Competencies:
Technical Competencies:

  • Customer / Client Focus.
  • Knowledge of NERC regulations
  • Ability to work under pressure.
  • Technical Capacity knowledge.
  • Good Analytical skills.
  • Commitment to Task.

Behavioral Competencies:

  • Ability to work under pressure and multi task effectively
  • Ability to influence others
  • Communication Proficiency.
  • Attention to Detail.
  • Persuasive.
  • Business Focus.

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Performance Management Officer

Job Specifications:

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Job Description:
  • Responsible to design, develop, and implement an efficient, fair and transparent Performance Management Framework across the organization and promote a performance-based culture across the various Business Units/Departments.
  • Work in liaison with key stakeholders e.g. Business Unit Heads to establish and support the link between strategic business objectives and people’s day-to-day actions and tasks by implementing a process for tracking progression from goal setting, quarterly & mid-year reviews and end of year evaluations to support individual, team and organizational performance.
  • Lead, manage and monitor the design, implementation and effective use of 360-degree feedback process; including the dissemination of individual reports and coordination of development discussions between managers and their staff.
Qualifications and Requirements:
  • First Degree in Human resources or related fields i.e. Psychology, Industrial Relations and Personnel Management, Economics, Sociology etc.
  • Associate member of Chartered Institute of Personnel Management, SHRM, HRCI is an added advantage.
  • Experience in leading performance improvement programs will be an added advantage.
  • Familiarity with HRIS tools that support Performance Management processes / activities;
  • Management of 360-degree feedback processes in a multi-cultural, complex business environment.
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Career Management Officer

Job Specifications:

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Job Description:
  • Provide advisory services on Career Management for employees
  • Support the development of approach to implementing career development in line with approved Career Development Framework, leveraging job family groupings, career paths and mobility framework for deployment
  • Coordinate the implementation of the Career Management Cycle
  • Collate employee career development plans and generate necessary reports
  • Coordinate and track the implementation of approved career job interventions
  • Coordinate, track and report on coaching and mentoring activities to ensure compliance with existing policy
  • Generate and analyse Career data reports and decision making
  • Keep custody of and maintain (i.e. keep up-to-date) Career Tools, Information and Resources.
  • Support the development and implementation of the organization’s coaching and mentoring programmes
  • Provide periodic assessment reports on the performance of the career development interventions
  • Ensure that the career management PPPs and system are developed and updated with relevant changes as approved by Head of Department
  • Store and maintain all employee career/ development records in appropriate database
  • Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
  • Perform any other duties as requested by the Unit Head and Head Of Department.
Qualifications and Requirements:
  • Candidates should possess a Bachelor’s Degree / HND qualification.

Skills & Competencies
Technical Competencies:

  • Job Analysis & Design
  • Competency Management
  • Organizational Analysis and Design
  • Career Management

Behavioral Competencies:

 
  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus.

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Method of Application

Interested and qualified candidates should send their applications to:hr@mauricexandra.com with “Admin/Legal Officer” as the subject

Deadline: March 3, 2022

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