A Nigerian man identified by @aladeayoo on twitter has called out the administrators of Guaranty Trust Bank (GTBank) over a suspected foul play after he received alerts of deductions for 2019 SMS alert on the 2nd of April 2022.
Bank charges in Nigeria remains one of the most unclear topics in the Nigeria banking sector with many customers having little or no knowledge about how bank charges operates.
Obviously, banks pay no attention to publicizing the charges attached to some banking operations probably due to the avoidance of public understanding or as a marketing strategy. However, customers of Nigerian banks laments daily about some ambiguous deductions/charges on their accounts.
@aladeayoo in a tweet posted on Saturday revealed that his wife was debited multiple times with the narrations saying the deductions was for some SMS charges since the year 2019.
He made this complaint in the comment section of another GTBank customer who tagged the bank after they a sum of N108,200 was transferred from her account to one Ibukun Ademola without her knowledge or consent. These tweets has since gotten over 20,000 reactions with many narrating their individual experiences.
Although they both promised to contact the customer care services of the bank, Nigerians remain curious as to why some illegal transactions and/or unknown charges will become a new normal in the Nigerian banking system.
Several other customers complained about witnessing similar unknown charges or transactions in their accounts. With series of hidden charges details, Nigerians seek to have more understanding about the obtainable charges on each accounts to avoid suspicion and ease the task of customer relations officers.